Black & Brown Sparkle (305) 254-4145
Cleaning team reviewing service records in a bright Lancaster office Privacy policy

How Black & Brown Sparkle handles your information

This policy explains what we collect when you ask about cleaning, book a visit, or contact our Lancaster team.

Read the policy
Customer entering contact details on a tablet beside cleaning supplies 01 / Collection

What we collect

We collect details you choose to share, such as your name, phone number, email address, service address, and cleaning preferences.

Cleaner preparing supplies in a tidy Lancaster home

Booking details

Used to schedule visits, confirm access, and send service updates.

Cleaner wiping desks in a sunlit commercial office

Service records

Kept so we can plan recurring residential or office cleaning.

02 / Protection

Why we keep it

Black & Brown Sparkle uses personal information to respond to enquiries, arrange cleaning appointments, manage payments, improve service quality, and meet legal duties. We limit access to people who need it for their work. Your details stay tied to the service you requested.

Close view of a maintenance checklist on a clipboard near a clean kitchen

Cookies

Small website files may remember preferences and help us understand visits.

Smartphone displaying a secure message beside a folded cleaning cloth

Data security

We use practical safeguards and investigate suspected unauthorised access.

Office key and access notes arranged on a desk after a scheduled cleaning

Third parties

Only necessary providers receive details, such as booking or payment partners.

“I asked for my old booking details to be removed, and the team explained the next step clearly.”

Novette B.
Person reading a privacy request form at a clean kitchen table

See your data

You can ask what information we hold about you.

Person adjusting communication preferences on a laptop in a bright room

Change details

Tell us when your contact information or preferences change.

Email preference screen open on a laptop beside a clean office desk

Stop messages

You can opt out of non-essential updates at any time.

03 / Your choices

Ask about your information

Send a privacy request to Black & Brown Sparkle. Include enough detail for us to find your record. We may verify your identity first.

04 / Retention

How long records stay

Enquiries stay while we handle your request.
Recurring service records stay while your account is active.
Financial records stay for the period required by law.

The exact period depends on the record and the reason it was collected.

Printed privacy policy being reviewed beside a notebook and house keys

Policy updates

Changes will appear on this page with a revised date.

Lancaster home exterior with a phone ready for a service enquiry

Need clarity?

Call Black & Brown Sparkle at (305) 254-4145 for help.