Website and service terms
Terms of Service
Clear rules for using this website, requesting cleaning, and working with Black & Brown Sparkle.
Read the terms
Website and service terms
01
Using this website
Use the information for genuine service enquiries; keep submitted details accurate.
Service requests
Requests are reviewed before a booking is confirmed.
Accurate details
Tell us about access, rooms, surfaces, and timing.
What both sides agree
Black & Brown Sparkle provides cleaning according to the scope, access details, and timing agreed with the client. You must provide safe access and remove fragile or valuable items before work begins. A confirmed appointment may change when site conditions differ from the original request.
- Appointments depend on availability.
- Extra work needs approval first.
- Unsafe conditions may pause service.
Property access
Arrange keys, entry codes, or an available contact.
Safe conditions
Tell us about hazards, pets, damage, or restricted areas.
Payment records
Charges follow the agreed scope and approved additions.
“The terms are easy to follow. We know what access to provide and who to contact when plans change.”
Novette B.
Changes and cancellations
Contact us promptly when an appointment needs to move.
Property care
Report concerns soon after service so they can be reviewed.
Contact Black & Brown Sparkle
Send the relevant appointment details. We reply through the contact information you provide.
Before you book
Commercial sites
Workplace access rules apply to every scheduled visit.
Policy updates
The posted version governs website use from publication.